Survivor Filter's Lifetime Happiness Guarantee

We believe you should filter with confidence and try it to decide if you like it. Try Survivor Filter risk-free and if you don't love it, you’ll get your money back. There’s absolutely no-risk in giving it a try.

Shipping

Shipping is always free! Your shipping method is selected at checkout. This determines the speed of delivery and the amount of shipping costs - remote locations, see below.


Standard Shipping

2-10 Business Days

Survivor Filter has partnered with Amazon for expedited shipping within Canada. All orders come with a tracking number 48 hours before the shipment leaves our Amazon fulfillment center to arrive anywhere in Canada within 2-10 business days.


Remote Locations within Canada

7-14 Business Days

Only Standard shipping is available when the shipping address is a P.O. box, remote location such as towns far from a shipper's hub, towns that are infrequently served by shippers and Canada Post Air Stage Locations. Please allow an additional 3-7 days for delivery to these locations.


Note:
During holiday periods, additional processing time may be required including: Thanksgiving, the week of Cyber-Monday, the first week of December, Mondays during December, December 12th-25th and New Year’s Eve. 

Payment

All prices are in $CAD Canadian Dollars.

We accept: Visa, Mastercard, AMEX, PayPal, Shop Pay, Apple Pay, Google Pay, and Interac at checkout. 

Taxes

All orders will be charged GST/HST at checkout, specific to your province. For taxable purchases, the following tax rates apply based on the province or territory to where the goods are shipped:


  • Alberta, Yukon, Northwest Territories, Nunavut: 5% Goods and Service Tax (“GST”)
  • Ontario: 13% Harmonized Sales Tax (“HST”)
  • New Brunswick, Nova Scotia, Newfoundland and Labrador, Prince Edward Island: 15% HST
  • British Columbia: 7% Provincial Sales Tax (“PST”) and 5% GST
  • Saskatchewan: 6% PST and 5% GST
  • Manitoba: 7% Retail Sales Tax (“RST”) and 5% GST
  • Quebec: 9.975% Quebec Sales Tax (“QST”) and 5% GS


Generally, tax is calculated on the total selling price of each individual item. Many factors can change between the time you place an order and the time your order is shipped, which could affect the calculation of taxes. 

60 Day Filter Trial

We believe you should filter with confidence and try it to decide if you like it. Try Survivor Filter risk-free and if you don't love it, you’ll get your money back. There’s absolutely no-risk in giving it a try. No questions asked, you can get your money back within the first 60 days.

Returns

Your 60 day return period begins when your items are delivered. If you're not satisfied with the quality of product, we will issue you a full refund within 60 days of receipt of shipment. We encourage you to call us toll-free at 1-888-602-6367 or email support@survivorfilter.com with any issues you may have.

Product Warranty

All of our products are backed by a 100% Lifetime Happiness Guarantee. We believe in the philosophy that every customer is a lifetime customer and a member of our family. And just like how we want to take care of our family, we want to make sure you and your family are well taken care of. Lifetime warranty, lifetime customer service, no questions asked, and no explanation necessary. You tell us what's wrong we work to fix it. that's our warranty and you can ask any of our customers about this policy which has been in place for nearly 10 years.