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  • Shop
    • All Products
    • Pro Pump
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Frequently Asked Questions

Survivor Filter Pro Pump

  • How do I increase flow rate of the filter?

    Filter should pump 500ml per minute. To ensure this flow rate, be sure to backwash the pre-filter every 2-3 Liters with clean water and clean, disassemble and dry after every trip.

  • How do you store the filter if unused? What is the shelf life?

    If new and unused, sealed in their original packaging, the Survivor Filter PRO can be stored for a lifetime.

    Once used simply clean and disassemble, let the components and the filter air dry and store again in a low humid environment.

  • Is it ready to use from the box?

    Yes, just pump 2 liters through before drinking to clear the system with tap water.

  • What kind of water sources can you use this for?

    Fresh water only, no salt water, can be used on any fresh water lake river or stream.

Survivor Filter Pro X

  • Can the Pro X be used manually?

    No, it requires 2 AA batteries, a battery pack, or a wall adapter in order to work.

  • How regularly do I need to replace the filter?

    The Pro X filters up to 100,000 liters (26,417 gallons), after which it will need to be replaced. If it gets clogged, you can flush out the filter.

  • What is the flow rate of the pump?

    It has a super fast flow rate of 500 ml (17 ounces) per minute.

  • Is the pump noisy?

    No, it is very quiet and you're not likely to disturb nature or anyone around you with the noise.

Survivor Filter Straw

  • Can the straw screw onto any water bottle?

    The straw can only be screwed on bottle tops with a 28mm thread. We also recommend using it with a softer bottle or our canteens so that you can squeeze the water out.

  • Does this straw filter need to be used with a bottle?

    You do not need a bottle or canteen in order to use this product. You can drink directly from any fresh water source.

  • How long does the filter last?

    Our reusable straw filter can be used up to 100,000L / 26,417Gal.

  • What contaminants does the filter remove?

    It is designed to remove 99.999% of tested Virus, Staph, Bacteria and Protozoa, as well as 89% Mercury and Lead.

Ultra Steel Gravity Water Filter

  • How long are the ceramic filters good for, how many Liters/Gallons and time?

    The lifespan of a pair of Ceramic filters in our gravity water filter is 6000 liters/1585 Gal, which can last 8 months if drinking 20L/ 5.3 Gal. per day.

  • Do the customers need to run water through the system before drinking if so how much?

    Normal flush out in running (potable) water is recommended for the gravity water filtration system and the ceramic filters.

  • How long does it take for the ceramic filters to filter water? How many liters per minute?

    The filtration period for a pair of ceramic filters is 2.5-3.5liters/ per hour (58ML / per minute/ per pair of ceramic filters). The input water usually gets filtered in 3hours with a pair of filters.

  • What is the size of the Gravity Filter once it's set up?

    Our countertop water filter sits at 3. 9.6"L x 9.6"W x 15.1"H once it's set up.

Americana Ultra Light Water Bottle

  • Can I replace the filter?

    Yes. The Survivor Filter Americana Ultra Light uses replaceable filters to ensure long-lasting use and reliable performance.

  • Is the bottle sustainable?

    Yes! It’s made from 95% recycled BPA-free plastic, is fully recyclable, and built to reduce waste compared to single-use bottles.

  • How long is the filter good for?

    426 refills, 378 liters, or 3 months of daily use.

  • What contaminants does the Survivor Filter Americana Ultra Light remove?

    It removes heavy metals, toxic chemicals, microplastics, radiological, parasites, VOC, PCB, SOC, detergents, bacteria, and asbestos.

Collapsible Canteens

  • Can they stand by themselves?

    When full the base expands and the canteens are able to stand by themselves.

  • If I put clean water in this, could I drink directly from it?

    When you receive canteens, you'll need to rinse them out with clean water. After this you are able to drink directly from the canteens.

  • How do I clean the canteens?

    Rinse with warm water and dish soap, be sure to wash out the dish soap. Then leave to hang folded half on a hanger like a pair of pants for a day or two to dry.

  • Does this product come with a filter?

    No, it doesn't. But the canteens, both sizes, have a 28mm thread on the cap and are able to attach to our Straw filter.

Pure 10K Home Filter

  • What contaminants does this filter remove?

    The Pure 10k reduces chlorine, chloramine, VOCs, aluminum, and arsenic while keeping beneficial minerals.

  • How long does the filter last?

    Conservative Capacity Rating Rated for up to 1,600 gallons (≈ 6,056 litres) of use, based on conservative testing assumptions designed to represent demanding, low quality municipal/well water conditions.

  • Will it affect my water pressure?

    No. The Pure 10k maintains consistent flow while improving taste and clarity.

  • Is this filter certified?

    Yes. It’s WQA Gold Seal Certified to NSF/ANSI 42 for chlorine, taste & odour reduction and NSF/ANSI 372-2016 for lead-free materials.

Max 2-Stage Home Filter

  • What contaminants does the Survivor Filter Max remove?

    Reduces Arsenic, Reduces Chloramine, Reduces Chlorine, Reduces VOCs, Removes Fluoride

  • How long do the filters last?

    Conservative Capacity Rating Rated for up to 1,700 gallons (≈ 6,435 litres) of use, based on conservative testing assumptions designed to represent demanding, low quality municipal/well water conditions.

  • Do I need a plumber to install it?

    No. Easy DIY installation with standard 3/8” connections.

  • Does it remove healthy minerals from water?

    No. It filters contaminants while keeping essential minerals.

Ultra Pre-Filter Filter

Stage 1 - Replacement Filter for Pro Pump and Pro X

  • What filter systems is this Ultra Pre-Filter compatible with?

    This official Survivor Filter Ultra Pre-Filter Replacement is designed specifically for the Survivor Filter PRO and Survivor Filter PRO X Electric Water Filter Systems, providing a secure fit and reliable filtration performance.

  • What is the purpose of the Ultra Pre-Filter?

    The Ultra Pre-Filter serves as the first stage of the filtration process, helping remove bacteria, viruses, and other contaminants before water passes through the remaining filter stages.

  • How long does the Ultra Pre-Filter last?

    The filter can be cleaned and reused for up to 100,000 liters (26,417 gallons) of water, offering exceptional longevity for outdoor, travel, and emergency preparedness needs.

  • Is the Ultra Pre-Filter easy to clean and maintain?

    Yes. The filter is designed for easy cleaning after trips or extended use, helping maintain optimal filtration performance and maximize its lifespan.

Carbon Filter

Stage 2 - Replacement Filter for Pro Pump and Pro X

  • What filter systems is this carbon replacement filter compatible with?

    This official Survivor Filter carbon replacement filter is designed specifically for the Survivor Filter PRO and Survivor Filter PRO X Electric Water Filter Systems, ensuring a perfect fit and optimal filtration performance.

  • How long does the carbon replacement filter last?

    Each carbon filter can be reused for up to 2,000 liters (528 gallons) of water before replacement is recommended, making it a reliable and cost-effective solution for long-term use.

  • What does the carbon filter remove from water?

    The carbon filter is designed to help reduce chemicals, while also improving the taste and odor of water. It works as the final filtration stage after the pre-filter and ultra-filter stages.

  • What is the carbon filter made from?

    The filter is made from food-grade coconut shell activated carbon, a trusted filtration material known for its ability to help adsorb unwanted chemicals and improve water quality.

Internal Ultra Filter

Stage 3 - Replacement Filter for Pro Pump and Pro X

  • Which water filter systems is this Internal Ultra Filter replacement compatible with?

    This official Survivor Filter Internal Ultra Filter replacement is designed specifically for the Survivor Filter PRO and Survivor Filter PRO X Electric Water Filter Systems, ensuring proper fit and performance.

  • What contaminants does the Internal Ultra Filter replacement help remove?

    The Internal Ultra Filter is designed to help remove bacteria and other microscopic contaminants from water, serving as a critical stage in the Survivor Filter multi-stage filtration process.

  • How long does the Internal Ultra Filter last?

    With proper cleaning and maintenance, the Internal Ultra Filter can be reused for up to 100,000 liters (26,417 gallons) of water, providing long-lasting filtration for outdoor adventures and emergency preparedness.

  • Can the Internal Ultra Filter replacement be cleaned and reused?

    Yes. The filter is designed to be easily cleaned after use, helping maintain performance and extend its lifespan over thousands of liters of filtered water.

Cotton Pre-Filter

Stage 1 - Replacement Filter for Straw

  • What are these replacement cotton filter pads used for?

    These are official replacement cotton filter pads designed for the Survivor Filter Model L600 Triple Filtration Water Filter Straw.

  • How many replacement pads come in the pack?

    Each pack includes 20 cotton filter pads for the Survivor Filter Straw system.

  • How often should the cotton filter pads be replaced?

    Each cotton filter pad can be reused for up to 1,000 liters (264 gallons) of water before replacement is recommended.

  • What does the cotton filter pad do in the filtration system?

    The cotton filter pad acts as the first filtration stage by blocking large particles and sediment before water reaches the ultra filter and carbon filter.

Internal Ultra Filter

Stage 2 - Replacement Filter for Straw

  • What contaminants can the Survivor Filter Straw remove?

    The Survivor Filter Straw removes 99.999% of tested viruses, bacteria, protozoa, parasites, and also reduces mercury and lead through its triple filtration system.

  • What makes the Survivor Filter Straw different from standard water filter straws?

    The Survivor Filter Straw filters down to 0.05 microns, which is finer than many standard filter straws, helping capture smaller contaminants at a cellular level.

  • How long do the filters last?

    The cotton filter pad and carbon filter mouthpiece each last up to 1,000 liters, while the ultra filter can last up to 100,000 liters with proper cleaning and backwashing.

  • What filtration stages are included in the Survivor Filter Straw?

    The straw uses a 3-stage filtration system: a cotton filter pad for large particles, an ultra filter for microorganisms, and a carbon filter mouthpiece for chemicals, heavy metals, taste, and odor reduction.

Carbon Filter Mouthpiece

Stage 3 - Replacement Filter for Straw

  • What is the Survivor Filter Straw designed for?

    The Survivor Filter Straw is a portable hand-pump water purification system designed for hiking, camping, backpacking, travel, and emergency preparedness.

  • What contaminants can the Survivor Filter Straw remove?

    The filter removes 99.999% of tested viruses, bacteria, protozoa, and parasites while also reducing heavy metals, chemicals, and odors from water.

  • How fast does the Survivor Filter Straw filter water?

    The system filters approximately 500ml (17 ounces) of water per minute using its hand-pump design.

  • What type of filtration system does the Survivor Filter Straw use?

    It uses a triple-stage filtration system that includes a pre-filter, carbon filter, and ultra filter capable of filtering down to 0.05 microns

Survivor Filter Product Manual

Safe Water Anywhere

Survivor Filter products are designed to provide clean, safe drinking water anywhere in the world. Whether you are camping, traveling, preparing for emergencies, or improving your home water quality, our filtration systems help remove harmful contaminants and improve water taste.

Survivor Filter Pro Pump

Survivor Filter Pro Pump

Survivor Filter Pro X

Survivor Filter Straw

Survivor Filter Squeeze Kit

Survivor Filter Gravity Water Filter

Survivor Filter Active All Terrain

Survivor Filter Americana Water Bottle

Survivor Filter Collapsible Canteens

Survivor Filter Pure 10K Home Filter

Survivor Filter Max 2-Stage Home Filter

Lifetime Happiness Guarantee

Our warranty is simple, you tell us what’s wrong, and we work to fix it. 100% Lifetime Warranty, Lifetime Customer Service, No Questions Asked, No Explanation Necessary.


To register, please email our team:

support@survivorfilter.com with a copy of your order purchase and we’ll have you 100% covered for life.

Replacements

To purchase replacement parts and filters, visit: survivorfilter.com

Contact

For filtration testing reports, frequently asked questions, international manuals or general inquires, visit: survivorfilter.com or call us at 1-888-602-6367.

'How-To' Videos

To help you get the most from your Survivor Filter products. Quick and easy.

Explore Videos

Expert Advice, 5 days a week

Call 1-888-602-6367 | Text 518-576-7377

Email support@survivorfilter.com

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If we can't troubleshoot your problem, we will replace it. No questions asked.

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