Lifetime Happiness Guarantee
Lifetime Warranty, Lifetime Customer Service, No Questions Asked, No Explanation Necessary. You Tell Us What's Wrong We Work To Fix It. Try Survivor Filter risk-free and if you don't love it, you’ll get your money back. There’s absolutely no-risk in giving it a try. No questions asked, you can get your money back within the first 60 days.
Satisfaction Guaranteed
Your 60 day begins when your items are delivered. If you're not satisfied with the quality of product, we will issue you a full refund within 60 days of receipt of shipment. We encourage you to call us toll-free at 1-888-602-6367 or email support@survivorfilter.com with any issues you may have.
Lifetime Happiness Guarantee
All of our products are backed with a 100% Lifetime Happiness Guarantee. We believe in the philosophy that every customer is a lifetime customer and a member of our family. And just like how we want to take care of our family, we want to make sure you and your family are well taken care of. Lifetime warranty, lifetime customer service, no questions asked, and no explanation necessary. You tell us what's wrong we work to fix it. that's our warranty and you can ask any of our customers about this policy which has been in place for nearly 10 years.
Frequently Asked Questions
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Is my payment secure on your website?
Our website is PCI compliant so all your payment information and data is safe. We also offer PayPal Express Checkout for your peace of mind.
For customers checking out with PayPal, you will be protected by PayPal Purchase Protection.
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How much is shipping?
Shipping is always free!
Your shipping method is selected at checkout. This determines the speed of delivery and the amount of shipping costs -Â remote locations, see below.
Expedited Shipping
1-5 Business Days
Survivor Filter has partnered with Amazon for expedited shipping within Canada. All orders come with a tracking number 48 hours before the shipment leaves our Amazon fulfillment center to arrive anywhere in Canada within 1-5 business days.
Remote Locations within Canada
5-10 Business Days
Only Standard shipping is available when the shipping address is a P.O. box, remote location such as towns far from a shipper's hub, towns that are infrequently served by shippers and Canada Post Air Stage Locations. Please allow an additional 3-7 days for delivery to these locations.
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How do returns work?
Your 60 day trial period begins when your items are delivered. Contact us to initiate your return within your trial period.
Then, we’ll ask you to pack your return with all components into an appropriate box and print your return and packing slip label.
Our team will try their best to donate your product to a charity, recycle it, or keep them at our facility for product testing.Â
Your original form of payment will be refunded in full within 5-10 business days from the return shipment date.
Why Customers Love Us
We believe that improving the way people access clean water around the world has always been our top priority and we pride ourselves in taking care of our customers.
'How-To' Videos
To help you get the most from your Survivor Filter products. Quick and easy.
Hassle-Free Replacement
If we can't troubleshoot your problem, we will replace it. No questions asked.